1. BRAND & ETHOS
Why choose Fade Out™?
Fade Out™ products are developed and manufactured in Britain and our global distribution footprint now stretches to more than 50 countries. We have been helping consumers treat pigmentation concerns and brighten complexions for almost 40 years.
Fade Out™ follows strict industry and government guidelines to ensure that every ingredient in each of our formulas has been thoroughly safety tested and approved for use. In addition, our product development teams continuously monitor the scientific literature, as well as reports from our customers and retailers, to ensure that our products are at the leading edge of safety as well as performance.
Fade Out™ team is best-in-class. We’ve worked across leading global beauty and grooming brands, so you’re in trusted, expert hands. We use this know-how to ensure our products are accessible and affordable, all without compromising on the performance our customers enjoy and expect.
What is our stance on animal testing?
Fade Out™ does not test on animals. As a global company, all our affiliates including Australia and New Zealand, are aligned on this stance. We believe animal testing is not required to prove the safety and effectiveness of our products.
In China, however, animal testing is mandated by law for the official registration and certification of the safety of certain product categories. In this case, the tests are conducted by local institutions authorised by the state, not by the companies selling the product. Our goal is to convince these authorities that animal testing for cosmetic products is unnecessary and to advocate for the international acceptance of alternative testing methods.
Is Fade Out™ suitable for vegans?
Fade Out™ is a vegan friendly brand which does not use any animal derivatives or bi-products in our formulations.
Is Fade Out™ safe for use while pregnant or breastfeeding?
Because customer safety is our highest concern, our product development team continually monitors scientific literature, medical alerts and expert guidance, to ensure that all of our products are safe and fully compliant with all applicable laws.
Pregnancy is an exciting time, but it often comes with many skincare challenges. Our brightening and anti-ageing products contain niacinamide, hyaluronic acid, lactic acid and peptides, and are generally considered safe for use during pregnancy. However, we recommend that anyone worried about pregnancy or postpartum skincare choices consults their doctor, regardless of the brand.
2. Product Information
Will Fade Out™ prevent pigmentation from returning?
Exposure to UVA and UVB rays can exacerbate (and even cause) pigmentation. Whatever your skin tone or type, daily application of SPF will help protect against sun damage and premature ageing. Fade Out™ treatment day creams contain a broad spectrum SPF but they should not be used as a primary sunscreen.
How long can I use Fade Out™ for?
Fade Out™ products are safe to use as part of your everyday skincare routine and can be used for as long as required. Our treatment day and night moisturisers are formulated with active ingredients that deliver visible results whilst hydrating and soothing the skin barrier. If you’re using Fade Out™ to help resolve issues like Post Inflammatory Hyperpigmentation, sun spots or Melasma, we recommended trialling us daily for a minimum of 4 weeks for optimal results.
Is it normal for my skin to tingle when applying Fade Out™ creams?
You may experience some mild tingling when you start using some Fade Out™ products. Our treatment creams for day and night contain active ingredients such Lactic Acid which is a gentle AHA that works to exfoliate and remove dead skin cells to help reveal a brighter skin complexion. As your skin becomes accustomed to the new products, the effects will lessen over time.
Mild tingling is normal to experience when using Fade Out™ and is a sign that the product is working. However, if the tingling persists or worsens, or a reaction occurs, rinse well with water, seek medical advice and do not continue use.
Can Fade Out™ products be used on other parts of the body?
Fade Out creams can be used on other areas of skin. Pigmentation can often appear on the hands, décolletage, neck and shoulders.
When using any new product, we recommend first carrying out a patch test by applying Fade Out to a small area of skin behind the ears and waiting 48hrs. If any reaction occurs, rinse well, seek medical advice and do not continue use. Fade Out is for external use only and not recommended for use on intimate areas.
Is Fade Out™ a bleaching product?
No. We vehemently oppose skin bleaching and champion skin tone inclusivity across our business. Our expertise lies in treating unwanted pigmentation – a natural part of ageing that is sometimes unfairly exacerbated by lifestyle choices, hormones, sun exposure and medication. Our brightening formula is tested for efficacy on all 6 shades of the Fitzpatrick Scale, the medical numerical classification scheme for human skin colour.
3. ORDERS & DELIVERIES
Has my order been shipped?
You will receive a shipment email confirmation when your order has been dispatched.
How much does delivery cost?
Standard shipping is FREE on orders over £40. Orders placed before 11:00am GMT (Monday to Friday) are usually dispatched the same day.
Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.
We do our best to dispatch orders the day they are received, however occasionally this is not possible but will dispatch the next working day*.
We use Royal Mail to ship the majority of orders. You will be able to select a delivery option during the checkout process. We do not accept any responsibility for lost orders with Royal Mail.
We currently ship to UK and Europe only.
Shipping Options:
UK Standard Delivery (2nd Class)
£2.50
(Free on orders over £40)
Estimate 5-7 working days
UK Next Day Delivery (Tracked)
£4.50
For orders placed before 11am, we will dispatch the same day to be delivered on the next working day (excludes Saturday delivery).
For orders placed after 11am Friday through to Sunday, orders will be dispatched on the next working day* (excluding bank holidays).
How long will my order take to arrive?
Your order will reach you as per the Estimated Delivery Times provided, aside from in times of severe weather conditions or exceptional circumstances.
Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.
Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).
Can I cancel my order?
If you wish to customise or cancel your order, please email contactus@fadeout.com. and we will be happy to help. If your order is still pending, we will be able to help before it ships.
4. RETURNS & REFUNDS
How do I return or exchange a product?
If you have purchased directly from our website, you may return the product within 30 calendar days after receipt. To be eligible for a return, you must include the original box and include your invoice number in the parcel, so the return can be identified and processed.
Once your return is received and inspected, we will send you an email to notify you of the confirmation of your refund. Your refund will then be processed, and a credit will be sent to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, contact your credit/debit card company, it may take some time before your refund is officially posted.
You can also try contacting your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@fadeout.com.
Returns address:
Fade Out Ltd
Returns Department
Newbury House,
Aintree Avenue
White Horse Business Park,
Trowbridge, Wiltshire,
BA14 0XB
5. ACCOUNT INFORMATION
Why should I create an account?
Having an account makes shopping easier with Fade Out™ without having to enter your details each time.
To set up your account we will need some personal information such as your delivery address, billing address and email which will help us to process your order. We do not share any of this information with third party companies and it is easy to remove this information from our database upon request.
Forgotten your password?
You may reset your password any time by clicking here
Should you encounter any difficulty please email us and we’ll be happy to assist.
How to I subscribe to your newsletter?
To sign up to Fade Out’s newsletter, simply enter your email details at the bottom of the page and press subscribe to ‘sign up’. We only send emails that we genuinely think will be of interest to our community and we limit these to once or twice a month.
You can easily unsubscribe from the newsletter by clicking ‘unsubscribe’ at the bottom of the email.